HALES CORNERS -- FOX6's Contact 6 stepped in after Sauna Bob's in West Allis failed to fix an already refurbished product.
John Damico wanted a hot tub, so he bought one from Sauna Bob's. The store said the hot tub Damico purchased was a reconditioned tub with new parts. For a little over $3,700, Damico expected it to work, but it didn't.
"There was a huge crack in it, and water was just constantly dripping. We called and the young man came out and said 'Yeah, I put a whole tube of caulk in there. I can't understand why.' A whole tube of caulk in a supposedly re-built tub?" Damico said.
The problem still wasn't fixed.
"They tried troubleshooting it over the phone and I said 'No, you guys need to come out here.' They missed like two or three appointments," Damico said.
Contact 6 forwarded Damico's complaint, and one month later, the hot tub was fixed.
"I think we weren't taken seriously until we called Channel 6, and then all of a sudden we're their top priority," Damico said.
No one at Sauna Bob's wanted to speak on camera, but over the phone, they told Contact 6 they "didn't have a full-time technician on staff when Damico was having his problems." They said they did not fix his hot tub just because Contact 6 got involved.
Regardless, Damico says he will be sure to check the BBB before he buys next time!
CLICK HERE to file a complaint with FOX6's Contact 6.