We Energies warning customers of utility scam

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We Energies

MILWAUKEE (WITI) — We Energies is warning customers of a scam that appears to be targeting their Spanish-speaking customers. According to We Energies, the scammers are using the threat of service disconnection as a way to convince customers to purchase  prepaid credits and provide information to them.

How the scam works:

  • The caller says he or she is from the We Energies legal or collections department and may even provide a fake ID number.
  • Claims you are behind on bill payment or have a malfunctioning meter that may cause your house to explode.
  • To scam you out of money, he tells you to go to a nearby store, often recommending
    Walmart, Walgreens, CVS, SuperAmerica, Speedway or Radio Shack, to buy a pre-paid Visa card (sometimes referred to as a Green Dot card or Money Pack card).
  • He also tells you the exact amount for which to purchase the card, often hundreds of dollars.
  • The caller then provides a call-back number and instructs you to call him with the numbers on the card.
  • Once you give him the numbers, your money is gone to the scammer.

The scammers are sophisticated. Using computer programs, they will know your name and address and claim to have additional information about your account. Your caller ID may even display the We Energies name or a phone number associated with us. Don’t be fooled. You can call us anytime at 800-242-9137 to:

  • Determine if the call you received was a scam
  • Check on account status
  • Verify payment history

The scammers also are intimidating. If you do not cooperate, they apply more pressure by implying that if you do not act within a few hours your power may be off for days. They will say anything to frighten you into becoming a victim.

What you can do:
We do not solicit payment from customers over the phone in this manner. If you get a call that sounds suspicious, it is. Hang up immediately.

Payment options:

We have several safe and convenient options to pay your bill.
Mail: We Energies, P.O. Box 90001, Milwaukee, WI 53290-0001
Online: http://www.we-energies.com/myaccount
Phone with credit or debit card: 888-823-2943
In person: authorized payment locations throughout our service area
Visit we-energies.com for a location near you.