OAK CREEK (WITI) — A World War II veteran thought he was buying some peace of mind with an extended car warranty, but his fighting spirit kicked in when he realized it was a mistake.
Martin Gaudian purchased the warranty from a company called Auto Processing Center for $2,800 following what he describes as a high-pressure sales call.
“It was weird that I went in on this but it was moment of weakness, I guess,” Gaudian said.
Gaudian thought better of paying so much and decided to cancel the policy. He was told he could cancel within 30 days of his purchase, and says he asked to cancel after just 10 days.
Gaudian was told he would see his money refunded within 10 weeks, but months went by without a refund.
“They’d say ‘well we don’t know the refund department very well. We can email them and find out what’s holding it up.’ Well this practically went on every week,” said Gaudian.
After waiting 10 months for a refund of his money, Gaudian became fed up and reached out to Contact 6. He says very shortly after that, he got his money back.
“Just a couple days, actually. After they got your letter, that check was being processed, I’m positive,” said Gaudian. “Thirty days you’re supposed to get a full refund and it was only 10 months. Can you believe that?”
Gaudian says he will think twice the next time his phone rings with a great offer on the other end.
Auto Processing Center also uses the name Auto Protection Alliance. Contact 6 attempted to speak with the customer service manager but did not receive a reply.
The Better Business Bureau has also put out an alert about extended car warranty companies.