AT&T outage costing Five O’Clock Steakhouse thousands

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MILWAUKEE (WITI) -- Five O'Clock Steakhouse, one of Milwaukee's very popular restaurants, says spotty AT&T internet access over the past couple weeks has been costing them about a third of their customers.

The restaurant has been around since 1948 and was recently named one of Travel Channel's best steakhouses in the country. The establishment has become even more retro -- although unintentionally -- after losing internet access this week.

"We're doing it the manual, old school way -- getting the customer's names and signatures and swiping and yeah, like they did back in the 80's," said General Manager Stelio Kalkounos.

Staff on Tuesday, February 25th found their phone and internet services were no longer working, knocking out the capacity to process credit cards, book reservations online and stream background music.

"Right away what I did was had calls forwarded to my cell phone," said Kalkounos. "I didn't want to lose anything because I knew I wasn't getting anything online and I couldn't take the chance of losing one reservation."

Kalkounos says online service Opentable garners the restaurant many of their new customers and without internet, business is down about 30% over the week.

AT&T says they are working to correct the situation. A spokesman for the company released a statement saying: Due to weather-related cable damage, a limited number of downtown Milwaukee customers may be experiencing issues with AT&T wireline services. Technicians are working to restore service as quickly as possible.

The company hopes to have services restored by next week.

Although AT&T couldn't say how many customers are affected, they maintain it is a very limited number. FOX6 found at least one other nearby business reporting problems with service this week.

5 comments

  • Cheri

    AT&T what’s new… They have always had horrible service. This shouldn’t even be a news item, it’s beyond commonplace!!

  • Deshon10

    By next week??? Totally unacceptable! AT&T has always had bad service for residential customers. I guess its shotty on the business side as well. You all are going to learn about AT&T and being locked into a cintract. Smh.

  • Heather

    The strange thing is I was in there last night. The place was packed (beyond packed) credit cards were working fine, and I had no trouble reaching you on the phone to make a reservation Wednesday. I did have a problem using your Open Table internet reservation system on your website. It had a message saying the site was having issues. That site is not AT&T. Sounds like you got a lot of media attention and business out of it. Not sure why the media even have this attention. Are you trying to drum up business here or what?!

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