Caught on camera: See the McMeltdown that got a McDonald’s manager fired

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

MINNEAPOLIS, Minn. (CNN) — There will be no Happy Meals for an angry employee at a Minnesota McDonald’s.

He and his manager are out of jobs after the employee’s meltdown was caught on camera.

“He was irate, he was upset. He was breaking coffee pots. He was turning over sauces, the different sauces,” former manager Brandon Robertson said.

Robertson is the man you see trying to get an explosive 17-year-old McDonald’s employee to calm down and leave.

Robertson is the overnight manager and has been with McDonald’s for five years, that is, until he was fired Monday. He said management told him they didn’t like the way he handled the incident.

“I asked him to leave as you can see in the video. Robertson said. “I asked him to leave. What was I supposed to do?”

Robertson says because the worker who trashed the place is under the age of 18, he refrained from any physical contact.

“I feel like it was unfair because I did what I could. Robertson said. “He’s 17 years old. I would be in jail if I put my hands on him. He’s a minor. What was I supposed to do?”

He said he called out to other workers who called 911 but the teen was gone by the time officers arrived.

The owner of the McDonald’s location, Courtney Henry, sent a written statement apologizing to customers who witnessed the outburst.

“While it is inappropriate to publicly discuss personnel matters, rest assured that we took the appropriate action to address the entire matter and not just what was seen on video.”

“Everyone is talking about it; it’s like I’m the bad guy,” Robertson said. “I did what I could.”

He said he still isn’t sure what set off the teen.

11 comments

  • Mr. Bob

    Typical knee-jerk reaction from the owner, Courtney Henry. A woman who Can’t Understand Normal Thinking… The manager is spot on here to NOT lay hands on this 17 year old punk which would have probably resulted in the manager being arrested and the brain-dead emotionally charged decision making owner Courtney Henry being held liable in a civil law suit for the manager’s actions.

  • Mr. Bob

    Wait a minute, this courtney henry might be a dude… Either way he is a gutless cowardly weasel for firing the manager who had to deal with a staged incident by a 17 year old POS who’s friends were filming his planned tirade to place it on You Tube.

  • Da Rev

    Looking at the video, I have no idea what the manager did to get fired. He did all that he could, short of restraining the kid or laying a hand on him, to get this kid to shape up or ship out. This reaction by the store owner was way over-the-top.

  • MeeBeeCoo

    Give the Manager his job back! Seriously! The owner should not be an owner if they are that dumb and cannot see the manager handled it legally and with professionalism. The manager did not let the situation escalate, did not create a physical altercation with an underage employee, and most importantly stayed calm and had someone call the police. Can’t be handled any better than that!

  • Deana Cummings

    The statement from the owner implies there is more to the story that we didn’t see on the video. If all that happened was what we saw then the owner made a poor decision to fire the mgr. I would’ve done the same thing. He deserves his job back.

  • Debra

    Totally uncalled for firing that manager. He was absolutely right not to man handle that kid. I’m sure he’d have been in trouble for that!

  • southsidemke

    Courtney Henry, PLEASE, enlighten us as how you would have handled this situation! In my (humble) opinion, this young man (night manager) did quite well in restraining himself under a very stressful situation. It is obvious that your employees are no more to you than someone else to “thrown under the bus” to preserve your public image.

  • Michelle

    I think there is more to this story….and it seems that may be the case based on the statement from McDonalds.

Comments are closed.