“I couldn’t believe it:” An inside look at how Contact 6 gets cash back

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

MILWAUKEE — If you have a consumer problem, you can turn to FOX6's Contact 6 for results. So far this year, more than 300 viewers have reached out to Contact 6 and people are getting their money back.

c6thanks1

Contact 6's Katrina Cravy meets with a homeowner and a contractor to work out a case.

Lately, the Contact 6 team has been handling some big cases including one where a customer, Penny Bigalke, and a contractor, Tim Futh, went head-to-head at the FOX6 station. It was a first for Contact 6's Katrina Cravy, but the issue got settled. In the end, Futh gave Bigalke more than $8,000.

"It was just shocking that I had been out that much money. But to see a check that big — I couldn't believe it," Bigalke said.

The stories that are on television are just a small part of all the consumer problems people bring to the Contact 6 team by going online and filling out a complaint form.

Once a form is filled out, the Contact 6 administrative assistant, Val, pumps out the paperwork to the companies and pumps up people who are turning to Contact 6 for help.

c6thanks3

Contact 6 administrative assistant, Val, meets one of the many viewers she's helped.

When you are in a consumer crisis and need your cashback fast, Val is your front line person.

"I talked to her every other day. She helped me a lot," explained Casey Dorsey, a viewer who turned to Contact 6.

Contact 6 does it's best to get viewers results.  Sometimes it's simply finding the answer to a question and sometimes it's the all important refund.

So far this year, Contact 6 has helped get back more than $167,000 for viewers.

If you have a consumer complaint, you can fill out a form HERE.