It’s that time again! Wisconsin Home Energy Assistance Program launches in Milwaukee County

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Energy Assistance

MILWAUKEE — It’s that time of the year again! The Milwaukee County Department of Health and Human Services launched its 2016-2017 “Wisconsin Home Energy Assistance Program” (WHEAP) on Saturday, October 1st.

WHEAP is a state program that is administered in Milwaukee County by DHHS — providing qualified residents with a one-time annual payment to make energy (heating and electric) bills more affordable.

“With our two new locations, we are expanding our reach to help thousands more households in Milwaukee County apply for energy assistance,” says DHHS Director Héctor Colón in a release regarding this program. “We are committed to providing better access to our services and creating greater awareness about our programs so that all who are eligible can know their options and can easily apply.”

In partnership with service providers UMOS and Community Advocates, Milwaukee County hopes to serve 70,000 households this season.

According to a news release, changes have been made to the program to make applying easier — providing options to schedule appointments online, on the phone or in person, decreasing long lines and wait times.

“This year, we are using targeted approaches to reach the north and south suburbs, senior citizens, recent grads, new homeowners just starting out, and the average working person just trying to make ends meet, to let them know they could be eligible,” said Diane Zettelmeier, Energy Assistance Program coordinator for Milwaukee County in the release.

Milwaukee County households with a utility burden and are under 60% of the state median income may be eligible for the Energy Assistance Program:

2016-17 Income Guidelines
  Family Size Month Annual
1 $2,181 $26,174
2 $2,852 $34,228
3 $3,524 $42,282
4 $4,195 $50,336
5 $4,866 $50,336
6 $5,537 $66,443
7 $5,663 $67,953
8 $5,789 $69,463

Start by setting up an application appointment to apply for energy assistance. You can do this a number of ways:

  • By phone: 414-270-4-MKE  (414-270-4653)
  • Online: Schedule an appointment at
  • In person at any of the below six locations:
    • Northwest – 4906 W Fond du Lac Avenue (Fond du lac and Capitol)
    • North –  6918 W  Brown Deer Road
    • Downtown – 728 N James Lovell Street (7th and Wisconsin)
    • West Allis –  6761 W Greenfield Ave
    • Southeast – 2701 S Chase Ave (between Lincoln and Oklahoma)
    • Greenfield – 5663 S 27th Street

Beginning October 1st, site hours are as follows:

  • Monday – 7:30 a.m.-7:30 p.m.
  • Tuesday – 7:30 a.m.-7:30 p.m.
  • Wednesday – 7:30 a.m.-5 p.m.
  • Thursday – 7:30 a.m.-7:30 p.m.
  • Friday – 7:30 a.m.-5 p.m.
  • Saturday – 8 a.m.-Noon
  • Sunday – Closed

You’ll need to bring the following items with you when you apply:

  • Photo ID (recommended; mandatory for first-time and NEW to Milwaukee County applicants)
  • Social Security numbers and dates of birth for everyone in the household
  • Current gas, electric or oil energy bill (or lease/letter from your landlord if heat is included in your rent)
  • Proof of all income sources for the entire household’s gross income for the three months prior to the application month (child support, wages, pension, unemployment, etc.)
  • Seasonal employees and self-employed persons will require the prior year’s entire tax package. Rental income must be verified by taxes and schedule E.


  • Responsible

    I am all for helping out but let’s have restrictions like a thermostat in the home that is set for maximum 60 to 65 degrees.

    • Opinion8d

      Bravo! Couldn’t agree more. Nothing like rolling up to a house with the front door open with only that storm dorm keeping out the cold…..

  • Opinion8d

    Isn’t it great to see so much effort going into giving away money!!! Let the churches and community groups help the poor -keep the govt out of it. Nothing like wasting millions of dollars!!! There are those that truly need help and should be helped (and would from community donations), and then those that just take even more so they can get all their other goodies too! (Cell phone, nice coats, nails/hair done/ nice rides / fancy shoes ,etc)

  • Opinion8d

    So you need an ID and a bunch of other things to get this help, yet these same ‘poor’ people don’t have an ID to vote?!?!? What the Hello!??!?!? SMH

  • confused

    Also fill out 3 job applications with your help-me application. “new homeowners just starting out” New home owners just starting out should be able to pay their own bills! That is part of owning a home ON YOUR OWN. Recent graduates? Really? I can understand those who CANNOT work. But if you have a job, get a 2nd one. Learn to put on a sweater. 65-68 is plenty warm ion the home. Learn to close your windows and doors. Responsibility is becoming a real issue at the taxpayers expense.

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