SACRAMENTO, California — A Sacramento woman is among those whose new Samsung Galaxy Note 7 phones have erupted into smoke and flames.
“All of the sudden my phone started hissing,” explained Gita Halderman. “And it was like a rocket that was exploding. So once you saw all that come out…it just burst into flames.”
She said she only had the phone for a few weeks, and it was turned off when it caught fire Saturday night, October 8th during a meeting she was attending.
FOX40 found Halderman’s story on Facebook where she shared it to warn her friends who have Galaxy Note 7 phones.
Samsung has finally killed off its fire-prone Galaxy Note 7 smartphone.
But there could be as many as two million devices still out there, according to analysts.
Here’s what you should do if you own one.
1. Stop using it immediately, and switch it off.
2. Don’t recharge it.
3. Keep it away from airplanes and trains.
4. Visit your local Samsung store, mobile provider or the retail outlet where you bought the phone.
The decision to halt production and sales of the smartphone was made only a few hours ago, and Samsung has given little information about what owners can now expect in terms of compensation.
But here’s what we know so far:
In the United States, you’ll be offered a Galaxy S7 or Galaxy S7 edge in return, plus a refund of any price difference. Customers can also get a full refund.
If you decide to exchange a Note 7 device, you’ll also get a $25 gift card, in-store credit, in-store accessory credit or bill credit from some carrier retail outlets.
If you bought your Galaxy Note 7 from Samsung.com, you should call 1-844-365-6197 for information as to how to proceed.