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Consumer Reports: Microsoft laptops and tablets “not recommended”

Consumer Reports is no longer recommending any Microsoft laptop or tablet.

In Consumer Reports’ recent reliability surveys for laptops and tablets, among the problems cited, some owners reported their Microsoft devices froze or shut down. Others said they had problems starting them up.

“We survey our subscribers every year about many of the products they own. This year we looked at more than 90-thousand responses from subscribers about laptops and tablets that they had bought. We found that those made by

Microsoft were significantly less reliable than most other brands," explained Jerry Beilinson, the Electronics Editor for Consumer Reports.

 Based on the survey data, Consumer Reports predicts that 25-percent of Microsoft tablets and laptops will present problems within two years of ownership.

In an emailed statement to Consumer Reports, Microsoft wrote in part:

“... real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability.”

 Apple laptops and tablets came out on top in Consumer Reports’ reliability surveys.

For more information on the results from Consumer Reports survey click HERE.

All Consumer Reports material Copyright 2017 Consumer Reports, Inc. ALL RIGHTS RESERVED. Consumer Reports is a not-for-profit organization which accepts no advertising. It has no commercial relationship with any advertiser or sponsor on this site. For more information visit consumer.org.