LIVE: City of Milwaukee leaders celebrate National Disability Voter Registration Week

Your computer has a virus? Nope, it’s a scam

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

GRAFTON (WITI) –The Grafton Police Department has recently received two complaints involving a phone call from an individual claiming that he works for Microsoft support.

According to police, the scammer tells the victim that their computer(s) have been sending messages to Microsoft stating that it (victim’s computer) is infected with a virus.

The scammer then requests the victim to allow them remote access to their computer so they can troubleshoot and remove the virus.

The following are some steps you can do if you did get tricked into providing information and remote access to these scam artists:

    1. Never provide information to a stranger who initiates the call. If you called Microsoft or any other organization, that is different; you know who you have reached. If you received a call, you have no idea who the person on the other end is.
    2. Call the police and report the incident.
    3. Use a different computer (or a trusted friends or family members) and change all your bank/financial institution/credit card account passwords. Make sure that you set a strong unique password.
    4. Change your router password and make sure that remote web administration on the router is disabled.
    5. Regularly monitor your credit card accounts and bank accounts and question any suspicious transactions with the institution right away. If you provided your credit card information to the caller, get your card replaced.
    6. Disable remote access on your computer.

These tasks are relatively easy to accomplish in a short period of time. There are additional steps that can be taken to ensure the integrity of your computer. These steps are a little more labor intense. A trusted, professional computer technician should be consulted to further ensure that you are no longer at risk.