You call a store to check whether they have an item in stock; What's REALLY going on while you're on hold?

You call a store to see if they have an item in stock. Obviously, you can't see what's going on inside the store -- but in this customer service experiment, you can!

YouTube prankster Jack Vale calls various retailers and asks the employees to check if they have a specific item in stock.

What they don't know, is that Vale has already checked to see if they have the item in stock.

He calls the stores while sitting in his car in the parking lot -- and a second camera placed inside the store captures the employee answering the call.

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