Dodge warns that its own dealers are scamming customers

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NEW YORK (CNNMoney) — Dodge is calling out some of its own dealers for what it says is unethically and possibly illegally taking deposits for a hot car model they can’t deliver.

Dodge said that a “small number” of dealers are taking multiple deposits for the 2015 Dodge Challenger and Charger SRT Hellcat models, even though their customers might have to wait months for their cars, if they get them at all.

“An isolated number of dealers have taken a far greater number of orders than they could reasonably expect to fulfill under the …allocation system,” said a statement from Dodge, a unit of Fiat Chrysler Automobiles.

Dodge said the dealers who are improperly taking more orders than they can deliver are causing a customer relations issue. But the automaker didn’t identify the dealers, and spokeswoman Kristin Starnes could not immediately say if the automaker will take any steps against them.

Challenger sales are up 60% the first two months of this year, while Charger sales are up 23%. But Dodge won’t say how many of the Challengers and Chargers it is selling are the sought-after Hellcat models.

3 comments

  • Mr. Bob

    Dodge said the dealers who are improperly taking more orders than they can deliver are causing a customer relations issue. But the automaker didn’t identify the dealers, and spokeswoman Kristin Starnes could not immediately say if the automaker will take any steps against them.
    Good reason here to never consider buying a Dodge or Chrysler product. This story and the fact that their vehicles are junk…

  • Cheri

    They needed to take a look at Chrysler dealers for a *LONG* time now, they’ve done a lot of shady things over the years including playing the shell game with people’s orders back as long ago as 2001 when the PT Cruisers first came out. Chrysler/Dodge/Jeep seems to have a systematic issue of unethical treatment of customers. I’ve been scammed by them and I know others have as well.

  • Kelly James

    It sounds more like Dodge doesn’t want to make enough of these models to meet the demand they, seriously, underestimated. The dealers are their front line PR, and orders for a model should tell Dodge, “Hey! Make this many!”

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