(CNN) — A boy in Canada says he found a cockroach in his alphabet pasta! Now, his family wants some answers from Heinz, the company that makes the canned pasta.
Gobbling up “Alpha-Getti” used to be a regular habit for the Courchesne family. It was the perfect quick meal between work and taking the boys to hockey.
“Sometimes I’d spell my name with it with all the letters,” Kye Courchesne said.
Last November, eight-year-old Kye found something on his spoon he hadn’t seen before.
“I was watching TV and I had it and I was this close — and I looked at it and I put it back and went ‘Mom what is this?’ There was a cockroach in it,” Kye Courchesne said.
Dwayne Courchesne didn’t know the bug was a cockroach until a professor identified it. That’s when he went to the company for answers.
“I want an explanation, I said, as to what happened — and what you’re going to do so this doesn’t happen again. I said ‘my kids won’t eat your product now.’ I wanna get them back on board — so some sort of apology to them,” Courchesne said.
Instead of an apology, after trading emails with company representatives for months, Courchesne received a letter from Heinz Canada, offering $150 to “release all claims” against not only Heinz, but “its related companies, subsidiary divisions, affiliates, licensees and their employees,” and that not only must he release claims, but his “heirs, executors, administrators, successors and assigns.”
“To just wash it away. I can’t believe that they would send this,” Courchesne said.
Courchesne says it looks like a legal form letter, and he says it’s unacceptable.
“No explanation to anything. No accountability on what happened. Just ‘here’s $150 and sign it.’ And then I’ve got no rights to anything. I can’t even publish the picture,” Courchesne said.
A reporter contacted Heinz Canada and was told to call a vice president of the parent company in Pittsburgh, who was unavailable. However, in an email, the company said consumer safety is of the utmost importance, and an investigation will be launched.
Courchesne says he sent the cockroach to Heinz five months ago. As far as he knows, the investigation is complete and nothing is being done.
“Does this happen all the time? I mean, maybe consumers need to know,” Courchesne said.