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Angry Starbucks employee goes off on customer, gets fired over viral Facebook post

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ELMHURST, NEW YORK (WITI) — An employee at Starbucks was fired after a video of her berating and yelling at customers in a New York store went viral.

According to PIX11, the video posted to Facebook begins with the employee screaming at a customer over a “straw.” When the customer asks to speak with a manager, the employee continues to yell, claiming she is the manager.

Afterwards, the customer, Ruby Chen, took to her Facebook page to write about the incident on Friday, May 15th. In her post, Chen says the ranting ‘manager’ was actually a shift supervisor and has since been fired. Chen was also offered a $100 gift card by the district manager.

Pennapa Castro is the customer who caught the whole incident on tape and posted it to her Facebook page on Tuesday, May 12th writing “too much attitude at Starbucks.”

Since the video has been posted, it has gotten over 1 million views.


  • Tengu

    I’m sure that wasn’t the first customer she treated that way. If a coffee shop is too stressful for you, the world doesn’t hold much promise for you. There’s always McDonald’s, Loqueeshia.

  • tonybot3

    That customer was acting way too uppity for my tastes… Good on the barrista to put her in her place… Just give up the straw and be on your way, missy.

  • Ron

    Starbuck needs to start hiring educated people. Send this lady to the zoo if she can’t control herself!

  • Al Sharpton's Daughter

    why do people have to record everything anyway? Losers Who cares about dumb b**ch Starbucks employee

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