MILWAUKEE -- Working in hospitality can sometimes be a tiring and thankless job, but one local man's positive personality is doing more than just comforting guests. If you've been to the Pfister Hotel lately, there's a good chance you've seen him because he greets every guest with respect from the moment they walk in the door. Brian visited Milwaukee's premiere hotel to see what makes this bell captain one of the best in the business.
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.