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‘Why isn’t this working?’ Couple gets wrong card back at restaurant; uses it for days

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CUMBERLAND COUNTY, Pa. — A Pennsylvania couple who did not want to share their names enjoyed dinner at a restaurant, only to receive the wrong debit card back after paying. They didn’t realize the mistake for days.

It happened at the new Gilligan’s Bar and Grill restaurant on Carslile Pike in Cumberland County, PA.

“It was just crazy busy, and we went to pay. It took a little bit, but we were understanding. We left not thinking anything of it,” they said.

The woman said in the days that followed, she and her husband tried to use what they thought was their debit card for purchases, but it only worked once or twice before it started to get declined.

“We kept putting the PIN in and I was like ‘I know my PIN. I use it all the time. Why isn’t this working?!’ And it just never dawned one me to check the name just because it looked like my card. Before it declined, we were able to pump gas with this card,” she added.

But they soon realized something was wrong.

“We looked down at the card and saw that it wasn’t our name on the card. Same bank. Same color card. Same everything. Just not our name,” she said.

They traced their steps and found out Gilligan’s had their card and luckily, it had not been charged. But what about the money they accidentally charged on the other person’s card?

“We’re trying to make it right and just pay that back the guy because it wasn’t our card. It’s not right,” she said.

Al Pioppo at the Members First headquarters in Cumberland County said they are doing the right thing.

“That’s fantastic that they did go the extra step and it makes our job a lot easier. We don’t have to file a dispute for the member and if we can make the other member whole, that’s fantastic,” said Pioppo.

He says situations like these happen more often than not.

“Not everybody’s honest,” said Pioppo.

And there are things to keep in mind if it happens to you. First, call your bank.

“We can check into the account. We’ll notify the member and then we can shut down the card immediately so that it can’t be used by anybody,” he added.

“I think it’s so important to be honest. It was an honest mistake and just to be upright, it’s the right thing to do,” the woman said.

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