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“Everything is gone:” Renters lose belongings in storage unit fire; that’s not all that has them heated

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MILWAUKEE -- A fire at a storage facility on Milwaukee's northwest side was only the beginning of the problems for three renters who lost their belongings in that fire.

911 calls paint a picture of what the scene was like as dispatchers got reports of a fire involving a storage facility at 77th and Douglas.

"Everything is gone," Casey Dorsey said. "I don't have nothing."

burned unit

Storage units destroyed by fire

Elizabeth Carol also lost everything in the fire.

"It's heartbreaking. I can't see my grandmother, my mother's stuff she gave me and I can't see her anymore. These are the little things. The last things I have of them to hold onto memories," Carol said.

Officials say the fire resulted from someone trying to use a blowtorch to open a lock, according to the investigative report.

blowtorch

Investigators release image of suspected cause of fire

While using the blowtorch, the unit caught fire, and the fire spread to surrounding units.

One of the victims spoke with FOX6 anonymously.

"We were taken back because once we saw the damage and I saw how my stuff looked -- it was like they climbed over it, and pushed stuff around," she said. "He basically wanted us to pay up to get access to our units."

The managers at the storage unit -- Public Storage allegedly demanded the next month's rent before allowing renters to get their belongings.

"By then, the door was gone and I had no way to protect my items that were left in there," Dorsey said. "I gotta start all over."

Dorsey did not get a chance to go through his belongings after the fire. He told FOX6 all of his belongings -- including mattresses, boxes and his bed were just thrown in the dumpster.

debris

Destroyed belongings litter pavement

"I was so mad and I said 'can I go look at this stuff and go through it?' And they told me 'no,'" Dorsey said.

And the fire isn't the only thing that has those that store their belongings at the facility heated.

Since the beginning of this year there have been 20 burglary calls to the location.

"Somebody ransacked through my stuff. My TV is gone and I call the police and the police came. When the police came they noticed there was seven or eight units that had been broken into that night," Dorsey said.

Dorsey said there was also a hole in the back fence on the property.

FOX6's Contact 6 didn't find that hole. What we did find, though, was the gate left wide open for at least 30 minutes.

Contact 6 decided to drive through -- and in minutes found open storage units left unattended.

open gate

Contact 6 found the gate locked open and unattended for at least 30 minutes

After repeated attempts to contact the local office and the corporate office in California -- Contact 6 tried to get answers from the manager.

"The best thing I could tell you is I have no comment and you're more than welcome to contact my chief legal office for comments," the manager said.

The number she provided is the number for an individual FOX6's Katrina Cravy has been trying to contact for months -- without a response.

A few days after Contact 6 spoke with the manager, Dorsey got a letter offering him a little more than $1,700.

He was asking for $3,000.

Contact 6 had a lawyer look at a sample Public Storage contract found on the company's website.legal pull quote

It says renters can't make a claim against public storage even if their stuff is damaged by negligence of the company or its employees.

It also says you should never have anything valuable in there, including things that are sentimental or have emotional value.

Even if you decide to sue them... the contract caps the losses at $5,000.

FOX6's Contact 6 says: Before you do business with any company, you should check online for what other customers are saying.

"I feel like nobody ever thought about how the other people would feel because no one came out to show any concern," one of the victims told FOX6. "All they wanted was the money."

8 comments

  • fed up!

    if you read the story, where it says do not leave things with sentimental value,whats the problem? also their lawyer says nothing is wrong, so why is this a problem?

  • Matt

    Storage Master at 120th and Silver spring is offering $1 first month move in AND a free truck to help you move your stuff! Call MIke at 414-527-2000. He was super helpful.

  • Jannygirl

    Why use a storage facility and pay $100 a month to keep what you can’t in your home? That sounds ridiculous. No wonder why people break into them.

  • Public storage

    My two cents. To answer everyone’s question ppl store things in storage for various reasons. For example if you lived in a huge house and downsizing to an apartment for a while, you may want to store your items. Or while in between living situations. Another reason is you may have recently lost a loved one and you store the items until you figure out exactly what you want to do with them. Not just because you don’t have enough space in your home. However, Public Storage is shady and management in CA is aware of this. We’ve made several complaints about the violence we faced daily & made way more than 20 calls to the police about break ins. So much so the police got tired of coming out and wanted to speak with the owner to find out what she planned to do about the break ins. She dodged the officer calls as usual. There was a hole in the fence and had been there for years! Nothing was done. The place is so much drama and it’s better to rent elsewhere and do private insurance. This also is not the first fire at a Public Storage. The last one an employee was severely injured (Ex Employee. Got fired for speaking up basically)

  • Lynette

    I had everything in a storage unit, EVERYTHING MY FAMILY OWNED WAS IN THERE. IT BURNED DOWN ABOUT A MTH. AGO. WE LOST EVERYTHING!!! I am heart broken we have nothing left. If that wasn’t bad enough, we had ins. on our unit & they gave me a check for $1849.00 FOR EVERYTHING WE OWNED… Because we didnt have receipts on us cause it was ALL IN OUR STORAGE.. NOW WE R HOMELESS & WE HAVE NOTHING!! IDK WHAT TO DO OR WHERE TO TURN FOR HELP?? ANYONE WITH ANY IDEAS PLZ HELP!!!

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