Fake Amazon cancellation emails making the rounds in Wisconsin

MADISON — If you got an order cancellation email from Amazon.com for a product you don’t remember buying, it could be a scam. Officials urge you to not click any links contained in the email.

The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) is aware of a phishing scam involving fake Amazon order cancellation emails and asks consumers to be suspicious of any similar emails they receive. If you click any links in the email, you could unintentionally download malicious software onto your device or be driven to a site that aims to collect your Amazon account username and password or other personal information.

If you receive a cancellation email and you wish to inquire further, do not click the links in the email. Instead, go directly to Amazon.com or use the company’s app to check your account. If you share access to an Amazon account with a family member, check with that person to see if they did cancel the supposed order before you take any additional action.

In most fraudulent emails, you can check the sender’s email address for an easy tipoff – the web address (URL) referenced in the sender’s email address does not match the actual URL for the business in question (see screenshot example #1). For example, a fake email that claims to come from Amazon may have a sender address of “JoeSchmo@somefakecompany.com” instead of “___@amazon.com.”

But some of these phony Amazon cancellation emails have had “spoofed” sender addresses that actually appear to come directly from “___@amazon.com” (see screenshot example #2). Consumers should be aware that spoofing of email addresses is possible and that the displayed sender address may not be legitimate.

With this in mind, the best way to avoid being scammed is to simply delete similar emails and go directly to Amazon.com or the company’s app to check your account.