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Skimming device found on ATM at Educators Credit Union in Greenfield

GREENFIELD — A skimming device was found on the ATM in the drive-thru at the Educators Credit Union on Loomis Road in Greenfield.

Bank officials said the device was on the ATM from the night of July 15 through July 17. They were made aware of the skimmer on Monday morning, July 22. Officials said those who used the ATM during that time may have been affected.

Officials wanted to make it clear there was no security breach at Educators Credit Union, and no other member information was at risk as a result of the skimming device.

Greenfield police were assisting in the investigation, and bank officials were reaching out to those affected to recommend they replace their card and change their PIN.

If you believe you were impacted by the fraud, you’re asked to contact Educators Credit Union at 262-886-5900 to have your card blocked. After hours, members can call 800-682-6075 to report a lost or stolen card. A new card can be instantly issued to members at any Educators Credit Union branch. Educators members can also download the Ctrl™ app to monitor transactions and turn off and on their card in between uses. Anyone else who used the ATM with a non-Educators card during this time should contact their financial provider.

Skimming is a type of fraud that connects a physical device to an ATM. The device records card information and the card user’s PIN is recorded by a nearby camera placed by the fraudster. Both the card information and the PIN are required for this type of fraud to be successful.

A few steps to take to avoid skimming devices are:

  • Cover your PIN as you enter it into the number pad. If the camera the fraudsters placed cannot see your PIN, it’s unlikely that they can use your information.
  • Look over the ATM before using it. Check to see if there are any changes, pull on the card reader to see if anything is covering it, and note if there’s any difficulty or added
    friction when inserting your card.
  • Watch for unusual marks, scratches or loose pieces of equipment on any card reader, including at pay-at-the-pump gas stations.
  • If you think the ATM may have a skimmer, report it to the financial institution/ATM owner.
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