High-tech hotels: Technology continues to get an upgrade at hotels

Technology is increasingly getting an upgrade at major hotels - we're checking out a new virtual concierge system that lets you text message in your requests!

Your request for extra towels is now being handled by a bot.

As hotels embrace more technology for everything from room service to check in, Caesars properties in Las Vegas are introducing a virtual new concierge service.

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The system is called Ivy and it's actually a combination of computers and humans. Here's how it works.

If you share your cell phone number at check-in, the system sends you a welcome text inviting you to ask it any questions during your stay.

If you need more shampoo, restaurant recommendations or the pool hours, you can just text in your request right from your phone. If the system can answer your question or fulfill your request without any human intervention, it will do just that. If it's a complicated request or something the artificial intelligence can't understand, your request is routed to a human.

Michael Marino, Chief Experience Officer at Caesars Entertainment