Ticket troubles: Contact 6 helps woman fix Big3 ticket purchase confusion
MILWAUKEE — At every big event at Fiserv Forum are people who find out their tickets aren't as good as they thought or learn they were outright scammed.
One woman learned this lesson the hard way when the all stars of Ice Cube's Big3 Basketball league came to Fiserv Forum. In the crowd was a Milwaukee man and his sons who got tickets from a friend, Jane Munoz. She spent $370 buying her friend the tickets.
"He's a single father. So, I like to do something for him and his kids," Munoz said. "I thought I was on Ticketmaster but I later found out it was Tickets-Center."
When the tickets came, they were further back than Munoz thought -- in row 17-- and above face value. She asked Tickets-Center for a refund.
"I said, 'I want it rectified.' They said, 'There's nothing they can do," Munoz recalled.
Contact 6 reached out to Tickets-Center, which said there's several disclaimers that their tickets are resale and may be above face value. It points out Munoz's purchase was for seats within section 106 anywhere from row DDD to 21.
The Milwaukee Bucks say tickets from their authorized websites list exact seats.
"Go through the venue. Go through the team website. Go through Ticketmaster," explained Dustin Godsey, Bucks Chief Marketing Officer. "There are a few rare occasions, standing-room only ticket, or some of those packages, but it'll be very clear on there."
Sometimes people buy tickets from what they think is an authorized website, but it's actually a scam site.
"They will mirror our site so that it will look like it. So, they could do something like Fiserv-forum.com," Godsey offered as an example.
In the end, Tickets-Center told Contact 6, "As a one time courtesy, stepping outside of the agree upon sales terms, we offered Ms. Munoz the full refund."
Munoz was grateful. She bought the boys new seats and they went to the game.
"I'm glad that I got the boys to the game," she said.
Tickets-Center.com has a B-minus rating with the BBB and is not affiliated with any box office or venue. The BBB offers the following tips when buying tickets to an event: